Delivery & Returns Policy
We aim to deliver goods to you in 3-7 working days.
All orders will be dispatched using a reliable courier or postal service chosen by ourselves.
Our delivery rates are as follows:
| Mainland UK | Up to £100 = £8.00 Over £100 = Free of Charge |
|---|---|
| Northern Ireland | All orders = £10.00 |
| Isle of Man, Isles of Scilly & Cornwall | All orders = £15.00 |
| Scottish Highlands and Islands | All orders = £10.00 |
| Channel Islands | All orders = £15.00 |
Certain items may require signature upon delivery. If no-one is available at the time of delivery a second delivery fee may be charged for return delivery.
Our returns policy is as follows:
You should thoroughly check your goods upon receipt. If they are damaged in any way you should contact our customer services department via the Contact Us page to organise replacement products or returns and receive a Returns Authorisation (RA) number. Please quote either your Invoice No or Order No.
You may return your goods within 14 working days, in accordance with our terms and conditions, for a full refund of the product value. Goods are to be returned at your own cost.
Help us to help you by always requesting a Returns Authority (RA) number beforehand. A return address will also be specified which may differ from those shown in the Contact Us page. Returning items to the incorrect address without an RA number may cause a significant delay to any relevant replacement or refund.
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